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Your Privacy Is Handled With Care

At s9asia, our Privacy Policy sets out exactly how we collect, store and use your personal data when you open an account or access our platform from Malaysia.

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What Data We Collect and Why

s9asia Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on s9asia, we collect the personal details you submit — name, contact information, and payment identifiers associated with methods such as Touch 'n Go, GrabPay, Boost dan FPX. This data is used solely to verify your identity, process transactions, and maintain

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your account records. We do not sell your personal data to third parties. Data collected through payment flows is processed in accordance with applicable Malaysian data protection law, and our retention schedules are reviewed periodically to ensure we hold only what is necessary. Access to our
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platform and the processing of your data depends on local law and is available where local law permits. If you are located in Kuching or anywhere else in Malaysia, the same policy terms apply to your account without variation.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT CHANNELS

How to Reach Our Privacy Team

If you have a question about how your data is used, want to request a correction, or need to raise a privacy concern, our dedicated team is available around the clock. Reach us through any of the channels below and we aim to respond within one business day. All privacy requests are logged, tracked and handled by staff who manage data queries exclusively.

Team online

Email Privacy Request

Send your data access, correction or deletion request directly to our privacy mailbox. We log every request on receipt and respond within one business day with a reference number for your records.

Live Chat Support

Open the live chat window on s9asia and select the privacy or account query option. Our agents can verify your identity in chat and escalate data-related matters to the privacy team immediately.

Help Centre Ticket

Submit a structured ticket through the Help Centre on our site. Choose the Privacy category, describe your request, and attach any relevant account details so we can process it without delays.

HOW WE PROTECT YOUR DATA

Our Data Handling Practices at s9asia

We apply specific technical and procedural controls to protect your personal data at every stage of your account lifecycle — from the moment you register to the point at which your data…

Encrypted Data Storage

All personal data stored on our servers is encrypted at rest using industry-standard protocols. Payment identifiers tied to Touch 'n Go, GrabPay, Boost dan FPX are tokenised so raw account numbers are never held in plain text on our systems.

Cookie Policy and Consent

We use session and analytics cookies to maintain your login state and understand how the platform is used. You may adjust cookie preferences from the settings panel; disabling analytics cookies does not affect your ability to access the lobby or make transactions.

Account Security Controls

Your account password is hashed using a one-way algorithm and never stored in readable form. We support two-factor authentication to add a second verification layer, and suspicious login attempts trigger an automated alert to your registered contact.

Data Retention Schedule

We retain account data for as long as your account remains active and for a defined period after closure, as required by applicable law. Once the retention window passes, data is deleted from our primary systems and removed from backup cycles within the next scheduled purge.

Your Right to Access and Correct

You may request a copy of the personal data we hold about you at any time. If any detail is inaccurate — such as a name spelling or registered contact number — submit a correction request via email or live chat and we will update the record within three business days.

Third-Party Data Sharing Limits

We share your data only with payment processors and identity verification providers who are contractually bound to handle it in line with our policy. We do not share personal data with advertisers, and no third-party marketing profiling is conducted using your account details.

Frequently Asked Privacy Questions

Below are the questions we receive most often about how s9asia handles personal data, your rights under our Privacy Policy, and the steps you can take to manage, access or remove your information. If your question is not covered here, reach out through any of the contact channels above.

We collect the name, email address, phone number and date of birth you enter at registration, plus payment identifiers linked to methods you use such as Touch 'n Go or GrabPay. We collect only what is needed to operate your account and verify your identity.

Payment data is passed to the relevant processor through an encrypted connection and tokenised on our side. We do not store your full wallet credentials or bank login details. Each transaction record holds a reference ID rather than the raw payment instrument details.

Yes. Submit a data access request via email or through a Help Centre ticket. After we verify your identity, we will compile your account data and deliver it in a readable format within the timeframe required by applicable Malaysian data protection law.

Contact our privacy team by email or live chat, state whether you want a correction or deletion, and provide the specific detail to be changed or removed. Corrections are processed within three business days; deletion requests are reviewed against our legal retention obligations before action is taken.

No. We do not sell or share your personal data with any advertiser or marketing network. Data is shared only with payment processors and identity-check providers who are under contractual obligation to protect it and use it solely to support your account operations.

We retain your account data for the period specified by applicable law after account closure. Once that retention window ends, data is deleted from our live systems and scheduled for removal from backup storage in the next purge cycle, which runs on a fixed quarterly calendar.

Reach our privacy team directly by email, live chat or a Help Centre ticket marked with the Privacy category. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority in Malaysia as permitted under local law.

Your Privacy Is Handled With Care

How to Reach Our Privacy Team

Email Privacy Request

Live Chat Support

Help Centre Ticket

Our Data Handling Practices at s9asia

Encrypted Data Storage

Cookie Policy and Consent

Account Security Controls

Data Retention Schedule

Your Right to Access and Correct

Third-Party Data Sharing Limits

Frequently Asked Privacy Questions

01 What personal data does s9asia collect when I open an account?

02 How is my payment data handled when I use Touch 'n Go, GrabPay, Boost or FPX?

03 Can I request a copy of all the data s9asia holds about me?

04 How do I ask s9asia to correct or delete my personal data?

05 Does s9asia share my data with third parties for marketing purposes?

06 How long does s9asia keep my data after I close my account?

07 Who do I contact if I believe my privacy rights have not been respected?

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